Shipping policy
Shipping Policy
Last Updated: March 16, 2026 Currency: United States Dollar (USD)
At Gnarape, operated by GNARAPE FURNITURE GROUP, we provide clear shipping information so customers can review delivery destinations, processing times, estimated transit times, shipping fees, and free-shipping requirements before placing an order.
This Shipping Policy applies to Night Lights and related decorative lighting products purchased directly through gnarape.com.
All delivery timeframes shown below are stated in business days. Business days do not include Saturdays, Sundays, public holidays, or temporary carrier closures.
1. Shipping Destinations
Gnarape currently ships to the following countries:
North America United States North America Canada United Kingdom and Europe United Kingdom France Germany Spain Italy Belgium Portugal Oceania Australia
We do not currently guarantee delivery to PO Boxes, APO, FPO, DPO addresses, remote territories, or locations where normal carrier service is unavailable.
Customers must provide a complete and deliverable street address during checkout.
2. Order Cutoff Time
Our daily order cutoff time is:
2:00 PM Alaska Time
Orders placed before the cutoff will usually begin processing on the same business day.
Orders placed after the cutoff, during weekends, or on public holidays will normally begin processing on the next business day.
The cutoff time affects when processing begins. It does not guarantee same-day shipment.
3. Order Handling Time
Our standard order handling time is:
1–2 business days
Handling begins after payment has been successfully confirmed.
This period may include:
Order verification Payment confirmation Shipping-address review Product inspection Protective packaging Shipping-label preparation Carrier handoff or pickup scheduling
Handling time is separate from carrier transit time.
The standard 1–2 business-day period refers to order preparation and carrier handoff. It is not a custom production period unless the individual product page clearly states otherwise.
4. Estimated Shipping Times and Rates Destination Handling Time Transit Time Estimated Total Delivery Standard Shipping Free Shipping From United States 1–2 business days 4–5 business days 5–7 business days USD 6 USD 90 Canada 1–2 business days 4–5 business days 5–7 business days USD 6 USD 90 United Kingdom and Europe 1–2 business days 6–8 business days 7–10 business days USD 7 USD 100 Australia 1–2 business days 8–10 business days 9–12 business days USD 9 USD 130
Transit time begins after the parcel has been accepted by the shipping carrier.
All delivery periods are estimates and are not guaranteed arrival dates.
Delivery may take longer because of:
Severe weather Carrier network delays Public holidays High seasonal shipping volume Customs inspection Security screening Address correction Failed delivery attempts Remote-area restrictions Events outside our reasonable control 5. United States Shipping
Orders shipping to the United States are charged:
USD 6 for orders below USD 90 Free standard shipping for orders of USD 90 or more
Estimated delivery includes:
Handling: 1–2 business days Transit: 4–5 business days Total estimated delivery: 5–7 business days
Any applicable shipping fee will be displayed during checkout before payment is completed.
6. Canada Shipping
Orders shipping to Canada are charged:
USD 6 for orders below USD 90 Free standard shipping for orders of USD 90 or more
Estimated delivery includes:
Handling: 1–2 business days Transit: 4–5 business days Total estimated delivery: 5–7 business days
Canadian orders may be subject to customs review, import taxes, duties, brokerage fees, or other destination-related charges.
Unless checkout clearly states that these charges are included, they are the responsibility of the recipient.
7. United Kingdom and Europe Shipping
The following countries are included:
United Kingdom France Germany Spain Italy Belgium Portugal
Shipping charges are:
USD 7 for orders below USD 100 Free standard shipping for orders of USD 100 or more
Estimated delivery includes:
Handling: 1–2 business days Transit: 6–8 business days Total estimated delivery: 7–10 business days 8. Australia Shipping
Orders shipping to Australia are charged:
USD 9 for orders below USD 130 Free standard shipping for orders of USD 130 or more
Estimated delivery includes:
Handling: 1–2 business days Transit: 8–10 business days Total estimated delivery: 9–12 business days 9. Free-Shipping Eligibility
Free shipping is applied automatically when the eligible product subtotal reaches the minimum amount for the destination.
Unless otherwise stated:
Eligibility is calculated after product discounts. Taxes do not count toward the free-shipping threshold. Shipping fees do not count toward the threshold. Gift cards do not count toward the threshold. Previous orders cannot be combined with a current order. Free shipping applies only to standard shipping.
The final shipping cost will be shown during checkout before the customer submits payment.
10. Shipping Carriers
Depending on the destination, parcel dimensions, route, and service availability, Gnarape may use:
USPS UPS FedEx DHL Other recognized regional delivery partners
We do not guarantee that a specific carrier will be available for every order.
The original carrier may transfer an international parcel to a local delivery provider for final delivery.
11. Order Tracking
After an order has shipped, Gnarape will send tracking information by email when tracking is supported by the selected carrier.
Tracking may display statuses such as:
Label created Shipment information received Awaiting carrier pickup In transit Customs processing Out for delivery Delivered
Tracking information may require 24–48 hours to show movement after the shipping label is created.
A “label created” status does not always mean that the carrier has completed its first physical scan.
12. Shipping Address Accuracy
Customers are responsible for providing complete and accurate delivery information, including:
Recipient’s full name Street address Apartment, suite, or unit number City State, province, or region Postal or ZIP code Country Telephone number Relevant access instructions
Incorrect or incomplete address information may cause:
Processing delays Failed delivery Address-correction fees Carrier rerouting Return to sender Additional reshipping costs
Contact Gnarape as soon as possible if an address correction is required.
Address changes are not guaranteed after an order has been packed, labeled, or transferred to the carrier.
13. Customs, Duties, and Import Charges
International orders may be subject to:
Customs duties VAT or GST Import taxes Brokerage charges Customs-processing fees Local carrier fees
If these charges are collected during checkout, they will be displayed before payment is completed.
If they are not collected during checkout, they may be charged separately by the carrier or destination authority.
Unless expressly stated otherwise during checkout, the recipient is responsible for applicable destination-country charges.
Gnarape cannot declare an inaccurate product value or identify a commercial purchase as a gift.
14. Inspecting the Order After Delivery
Customers should inspect the parcel and Night Light promptly after delivery.
Please check:
The outer shipping carton Internal protective packaging The Night Light and decorative surfaces Power accessories and included components Product design and quantity
If an item arrives damaged, defective, incomplete, or incorrect, contact Gnarape within 48 hours of delivery whenever reasonably possible.
Please provide:
Full name Order number Photo of the shipping label Photos of the outer carton Photos of the internal packaging Clear photos or video of the product issue A description of the problem
Keep the product and all packaging until Gnarape confirms the next steps.
15. Delayed or Potentially Lost Shipments
Contact Gnarape if:
The estimated delivery period has passed Tracking has shown no meaningful movement for an extended period The carrier reports a shipment exception The parcel appears to have been routed incorrectly
We may:
Review tracking history Confirm the delivery address Contact the carrier Open a parcel investigation Request additional information
A delayed parcel is not automatically considered lost.
If the carrier confirms that a parcel is lost, Gnarape may provide a replacement or refund depending on product availability and the circumstances of the shipment.
16. Delivered but Not Received
If tracking shows that the parcel was delivered but it cannot be located, please first:
Check entrances and safe delivery locations Ask household members Check with neighbors where appropriate Contact reception or building management Review any carrier delivery photograph or note Contact the local delivery carrier
If the parcel remains missing, contact Gnarape with your order number and available delivery information.
The outcome may depend on carrier records, delivery confirmation, location scans, photographs, signatures, and applicable consumer-protection requirements.
17. Undeliverable or Returned Parcels
A parcel may be returned because of:
Incorrect or incomplete address information Repeated failed delivery attempts Failure to collect the parcel Restricted delivery access Refusal of delivery Failure to pay applicable import charges Failure to respond to carrier communication
Refusing or failing to collect a parcel is not considered an approved cancellation.
If a parcel is returned for a customer-related reason, Gnarape may offer:
Reshipment after payment of applicable shipping costs A refund after the parcel is received and inspected Another appropriate resolution
Reasonable shipping, return, customs, storage, or carrier fees may be deducted where legally permitted.
18. Relationship to Other Policies
This Shipping Policy should be read together with our:
Refund and Returns Policy Cancellation Policy Payment Methods Policy Privacy Policy Terms of Service
Product returns, refunds, order cancellations, and payment matters may also be governed by the applicable policy.
Nothing in this policy is intended to limit mandatory consumer rights under applicable law.
19. Contact Us
For shipping-related questions, contact:
Business: GNARAPE FURNITURE GROUP Brand: Gnarape Website: gnarape.com
Address: 2204 W Northern Lights Blvd Anchorage, AK 99517 United States
Phone: +1 (719) 671-3359 Email: contact@gnarape.com