Return & refund policy
Last updated: July 24, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
At Gnarape, operated by GNARAPE FURNITURE GROUP, we want customers to understand our return and refund terms before purchasing a Night Light from gnarape.com.
This policy explains the return period, product-condition requirements, return shipping responsibility, damaged or incorrect product claims, refund processing, and delivery-related returns.
Unless specifically stated otherwise, business-day timeframes do not include Saturdays, Sundays, or public holidays.
1. Return Period
Customers may request an eligible return within 30 calendar days after the recorded delivery date.
For orders delivered in separate parcels, the return period for each product begins on the date that particular parcel is delivered.
A return request must be submitted within the 30-day period and approved by Gnarape before the product is sent back.
Order cancellations and product returns are handled separately:
Orders that have not entered fulfillment may qualify for cancellation under our Cancellation Policy. Orders that have already shipped are handled under this Return and Refund Policy after delivery.
Return requests submitted after 30 calendar days may be declined unless applicable law provides additional rights.
2. How to Request a Return
Before sending any product back, contact Gnarape through:
Email: contact@gnarape.com Contact page: Contact Us
Please include:
Full name Order number Email address used during checkout Product name Reason for the return Clear photographs of the product and packaging Photographs or video of any damage, defect, missing part, or incorrect item
After reviewing the request, we will provide the authorized return address and applicable shipping instructions.
Do not send a product to the address shown on the original shipping label unless Gnarape has confirmed that address for the return. Unauthorized returns may be refused, delayed, or returned to the sender.
3. Return Eligibility
To qualify for a standard return, the Night Light must:
Be unused and handled only as necessary for inspection Be in its original condition Be free from customer-caused damage Include all original parts and accessories Include applicable cables, adapters, remotes, stands, inserts, or other components Be returned in its original packaging whenever reasonably possible Be securely packaged for return transportation Be accompanied by valid order information or proof of purchase
Opening the parcel to inspect the product does not automatically make it ineligible for return.
Products showing substantial use, unauthorized modification, missing components, stains, impact damage, moisture damage, or improper handling may not qualify for a full refund.
4. Non-Returnable Situations
Gnarape may decline a standard return when:
The request is submitted after the 30-day return period The product has been used beyond reasonable inspection The product is damaged through customer use, mishandling, or improper storage Parts or accessories are missing The product has been altered, repaired, disassembled, painted, or modified The return is sent without prior approval Valid order information cannot be provided The product was purchased from another seller or marketplace The product was personalized or custom-made and production has begun The product was clearly marked as final sale before purchase
Personalized, custom, or final-sale products may still qualify for support if they arrive damaged, materially defective, incomplete, or incorrect.
5. Return Shipping Costs Change-of-Mind Returns
Customers are responsible for return shipping when the return is caused by:
Personal preference Ordering the wrong product No longer wanting the product Selecting the wrong design or model Placing the order by mistake Another reason unrelated to a Gnarape error
For these returns:
The customer pays the return shipping cost. Original shipping charges are non-refundable. Expedited or optional delivery charges are non-refundable. No standard restocking fee applies to an approved return.
Customers should use a tracked shipping service and retain the receipt and tracking number until the return is completed.
Damaged, Defective, Incomplete, or Incorrect Products
When Gnarape confirms that a product arrived damaged, materially defective, incomplete, or different from the order:
Gnarape will arrange or cover reasonable return shipping when a return is required. A prepaid return label may be provided where available. No restocking fee will apply. The original standard shipping charge may also be refunded.
Customers should not independently pay for return shipping before receiving instructions, as unapproved shipping costs may not be reimbursed.
6. Damaged, Defective, or Incorrect Orders
Customers should inspect the Night Light and packaging promptly after delivery.
Visible shipping damage, defects, missing parts, or incorrect products should be reported within 48 hours of delivery whenever reasonably possible.
Please provide:
Order number Photograph of the shipping label Photograph of the complete outer carton Close-up photographs of any packaging damage Photographs of the internal protective materials Clear photographs or video showing the product issue A description of the problem
Keep the product, carton, accessories, inserts, and protective packaging until Gnarape confirms the next steps.
Depending on the circumstances, we may offer:
A replacement product A replacement component Reshipment A partial refund accepted by the customer A full refund Another appropriate resolution
Reports submitted after 48 hours may still be reviewed. However, delayed reporting may make carrier investigations more difficult and does not automatically extend the 30-day return period.
The 48-hour reporting request does not limit mandatory consumer rights.
7. What Is Not Normally Considered a Defect
A product is not normally considered defective because of:
Minor differences caused by screen settings or photography Small variations in wood grain, tone, texture, or finish Minor production differences that do not affect normal use Normal measurement tolerances Damage caused by incorrect power sources or incompatible accessories Damage caused by moisture, impact, misuse, or improper storage Normal wear following regular use Failure to follow product-specific care or operating instructions
Each claim will be reviewed according to the product description, available evidence, and actual condition of the item.
8. How to Send an Approved Return
After approval, Gnarape will provide the return address and applicable instructions.
Customers should:
Use the original protective packaging whenever possible Include all parts and accessories Secure removable components Protect decorative surfaces and electrical components Place the product inside a strong outer shipping carton Fill empty space to prevent movement Remove or cover old shipping labels Seal the parcel securely
Do not attach a return label directly to the Night Light or its retail packaging.
For customer-arranged returns, Gnarape is not responsible for parcels lost or damaged because of inadequate packaging or an untracked shipping service.
9. Return Inspection
After an authorized return reaches the approved return location, Gnarape will inspect it to confirm:
The correct product was returned The return was sent within the approved period All original components are included The product condition matches the return request The item meets the eligibility requirements Any reported damage or defect is consistent with the submitted evidence
Inspection is normally completed within 3–5 business days after the return is delivered.
If the product does not meet the return requirements, Gnarape may:
Decline the refund Reduce the refund where legally permitted Decline a replacement Request additional information Contact the customer regarding the available next steps
We will explain the reason for any refund adjustment or denial.
10. Refund Method and Processing Time
Approved refunds are issued to the original payment method whenever possible.
After approval, Gnarape normally submits the refund within 3–5 business days.
The customer’s bank, card issuer, PayPal, or other payment provider may require an additional 5–10 business days to display the funds.
The exact posting time is controlled by the financial institution. Gnarape cannot accelerate a refund after it has been successfully submitted.
Refunds cannot normally be redirected to:
A different card A different bank account Another customer A newly created payment account
If the original payment method is no longer active, the customer should contact the relevant financial institution.
11. Refund Amount
For an approved change-of-mind return:
The eligible product price will be refunded. Original shipping charges are non-refundable. Customer-paid return shipping is non-refundable. Expedited and optional delivery charges are non-refundable.
When the return results from a confirmed Gnarape error, damaged product, material defect, incomplete order, or incorrect product, the original standard shipping charge may also be refunded.
A refund may be reduced where legally permitted if the product:
Has been used beyond reasonable inspection Is returned with customer-caused damage Is missing parts or accessories Has been altered or repaired Has lost value because of customer handling Is damaged during return transit because of inadequate packaging Is different from the product originally shipped 12. Exchanges and Replacements
Exchanges are not guaranteed and depend on product availability and the circumstances of the request.
For an approved damaged, defective, incomplete, or incorrect order, Gnarape may provide a replacement product or component without additional product cost.
For change-of-mind exchanges, the customer may be responsible for:
Returning the original product Return shipping Replacement shipping Any difference in product price
If a direct exchange is unavailable, the customer may return the eligible product for a refund and place a new order separately.
13. Delivered but Not Received
A parcel marked as delivered but not located is not treated as a standard product return.
Customers should first:
Check all entrances and safe delivery locations Ask household members Check with neighbors where appropriate Contact reception, security, or building management Review carrier photographs or delivery notes Contact the local carrier
If the parcel remains missing, contact Gnarape with the order number and available delivery information.
The outcome may depend on carrier records, delivery scans, photographs, signatures, location information, and applicable consumer-protection requirements.
14. Undeliverable or Returned-to-Sender Parcels
A parcel may be returned because of:
An incorrect or incomplete address Repeated failed delivery attempts Failure to collect the parcel Restricted delivery access Refusal of delivery Failure to pay customs duties or import charges Failure to respond to carrier communication
Refusing delivery or failing to collect a parcel is not considered an approved return or cancellation.
After the parcel is returned and inspected, Gnarape may offer:
Reshipment after payment of applicable shipping costs A refund after applicable deductions Another appropriate resolution
Where legally permitted, nonrecoverable costs may be deducted, including original shipping charges, return shipping, customs fees, storage charges, address correction fees, and carrier handling costs.
If the return was caused by a Gnarape or carrier error, Gnarape will cover reasonable reshipping costs.
15. International Returns
Customers outside the United States must contact Gnarape before arranging a return.
For international change-of-mind returns, the customer is responsible for:
International return postage Tracking and delivery confirmation Appropriate shipping insurance Export or customs documentation Carrier handling charges Other return-related costs
The parcel should be accurately declared as returned merchandise where permitted.
Customers should not send returns with duties, taxes, or other charges payable by Gnarape upon delivery.
16. Related Policies
This Return and Refund Policy should be read together with our:
Shipping Policy Cancellation Policy Payment Methods Policy Privacy Policy Terms of Service
Nothing in this policy is intended to exclude or limit mandatory consumer rights under applicable law.
17. Contact Us
For questions about a return, replacement, or refund, contact:
Business: GNARAPE FURNITURE GROUP Brand: Gnarape Website: gnarape.com
Address: 2204 W Northern Lights Blvd Anchorage, AK 99517 United States
Phone: +1 (719) 671-3359 Email: contact@gnarape.com