Payment Methods
Last updated: July 24, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
At Gnarape, we want customers to understand how payments are accepted and processed before placing an order. This Payment Policy explains our accepted payment methods, billing requirements, transaction verification, payment security, unsuccessful payments, and refund processing.
Unless otherwise stated, all product prices, shipping fees, taxes, and refunds on gnarape.com are displayed and processed in USD.
1. Accepted Payment Methods
Gnarape currently accepts the following payment methods when available at checkout:
Visa Mastercard American Express Discover PayPal
Only payment methods displayed during checkout are available for a particular order. Availability may vary depending on the customer’s location, device, order value, payment-provider requirements, or temporary service availability.
2. When Payment Is Processed
Payment is submitted during checkout when the customer places an order.
An order will proceed to processing only after payment has been successfully authorized or confirmed by the applicable payment provider.
Receiving an order confirmation does not always mean that the order has been finally accepted. Gnarape may hold, refuse, or cancel an order when payment cannot be verified or when another reasonable issue arises under our Terms of Service or Cancellation Policy.
3. Billing Information
Customers are responsible for providing complete and accurate:
Cardholder or account name Billing address Payment details Email address Telephone number Other information requested during checkout
The billing information entered should match the information held by the customer’s bank or payment provider.
Incorrect, incomplete, or unverifiable information may cause the transaction to be declined, delayed, or placed under review.
4. Payment Verification
Some transactions may require additional review before the order can enter processing.
Gnarape or its payment providers may hold, decline, or cancel a transaction when:
Payment authorization is unsuccessful The card issuer or payment provider declines the transaction Billing information cannot be verified Order information appears incomplete or inconsistent Unauthorized payment is suspected Unusual or potentially fraudulent activity is detected Additional verification requested from the customer is not completed
We may contact the customer using the email address or telephone number provided during checkout.
If a paid order is canceled, the eligible amount will be returned to the original payment method.
5. Payment Security
Checkout transactions on gnarape.com are transmitted through a secure connection and processed using the payment gateway or payment service provider active on the website at the time of purchase.
Where payments are handled by an external provider, Gnarape does not claim to independently store complete card numbers or full payment credentials.
Customers should only enter payment information on the official gnarape.com website and should avoid sending card information through email, social media, or unsecured messages.
6. Prices and Additional Charges
Before payment is completed, customers can review the applicable:
Product price Shipping fee Discounts Sales tax, where collected Final order total
Shipping fees are calculated according to our current Shipping Policy.
For international orders, the destination country may apply additional charges such as:
Import duties VAT or GST Customs processing fees Brokerage charges Local carrier fees
Unless checkout clearly states that these charges are included, they are the responsibility of the recipient.
A bank or card issuer may also apply foreign-transaction or currency-conversion fees. These fees are determined by the financial institution and are not collected by Gnarape.
7. Declined or Unsuccessful Payments
If a payment is declined or unsuccessful, the order will not proceed until a valid payment is completed.
Customers may:
Verify that the payment information is correct Confirm that sufficient funds or credit are available Contact the bank or payment provider Try another payment method displayed at checkout
Repeated payment attempts may be temporarily restricted by the bank, card issuer, or payment provider for security reasons.
A pending amount may sometimes appear after an unsuccessful payment attempt. This may be a temporary authorization rather than a completed charge. The customer’s financial institution controls when the pending amount is released.
8. Duplicate or Incorrect Charges
If a customer believes that a payment was duplicated or charged incorrectly, they should contact Gnarape with:
Full name Order number Email address used at checkout Date and amount of the transaction A screenshot or payment reference where available
Customers should not send complete card numbers, security codes, passwords, or other sensitive payment credentials.
We will review the order and payment records and provide available transaction information.
9. Refunds
Approved refunds are issued to the original payment method whenever possible.
Gnarape normally submits an approved refund within 3–5 business days after the refund has been confirmed.
After submission, the customer’s bank, card issuer, PayPal, or other payment provider may require an additional 5–10 business days to display the funds.
The exact posting time is controlled by the financial institution and cannot be accelerated by Gnarape after the refund has been successfully submitted.
Refund eligibility is governed by our Refund and Returns Policy and Cancellation Policy.
10. Payment Disputes and Chargebacks
Customers should contact Gnarape before opening a payment dispute so that we have an opportunity to review and resolve the issue.
When a chargeback or payment dispute is opened, we may provide the payment provider with relevant records, including:
Order confirmation Payment information Customer communications Shipping and tracking records Delivery confirmation Return or refund records Applicable store policies
This section does not limit a customer’s legal right to dispute an unauthorized or incorrect transaction.
11. Related Policies
This Payment Policy should be read together with our:
Shipping Policy Refund and Returns Policy Cancellation Policy Privacy Policy Terms of Service
The relevant policy will also apply when a request concerns shipping, delivery, cancellation, return eligibility, or refund amounts.
12. Contact Us
For assistance with a payment or transaction, contact Gnarape using the information below:
Business: GNARAPE FURNITURE GROUP Website: gnarape.com Phone: +1 (719) 671-3359 Email: contact@gnarape.com Business Address: 2204 W Northern Lights Blvd, Anchorage, AK 99517, United States