Cancel My Order
Last Updated: July 24, 2026 Currency: United States Dollar (USD)
At Gnarape, operated by GNARAPE FURNITURE GROUP, we aim to process orders promptly while giving customers a reasonable opportunity to request changes or cancellation.
This policy explains when an order may be canceled, how to submit a request, and how refunds are handled after an approved cancellation.
1. Cancellation Period
Customers may request cancellation:
Within 24 hours after placing the order; or Before the order has entered packing, received a shipping label, or been transferred to the carrier;
whichever occurs first.
Because orders may begin processing shortly after payment confirmation, submitting a request within 24 hours does not guarantee cancellation if fulfillment has already advanced.
2. How to Request a Cancellation
To request cancellation, contact Gnarape as soon as possible through:
Email: contact@gnarape.com Contact page: Contact Us
Please include:
Full name Order number Email address used during checkout Product or products to be canceled A clear request to cancel the order
Providing complete order information helps us locate and review the request promptly.
3. Cancellation Confirmation
Submitting a cancellation request does not automatically cancel the order.
The cancellation is approved only after Gnarape sends written confirmation that the order has been canceled.
If the order has already been packed, labeled, assigned for carrier pickup, or transferred to the carrier before the request is reviewed, cancellation may no longer be available.
4. Orders That Have Already Shipped
Once an order has shipped or entered the carrier network, it cannot normally be canceled.
If the customer no longer wants the product, they may request an eligible return after delivery under our Return and Refund Policy.
Refusing delivery, failing to collect the parcel, or asking the carrier to return it does not constitute an approved cancellation. Additional shipping, customs, storage, or return costs may apply where permitted.
5. Order Changes
Customers should contact Gnarape immediately if they need to change:
Recipient name Shipping address Telephone number Product model or design Quantity Other order details
Changes are not guaranteed after processing has begun.
A major product or quantity change may require cancellation of the original order and placement of a new order.
Gnarape is not responsible for delays or additional delivery charges resulting from incorrect information provided by the customer.
6. Full and Partial Cancellations
Customers may request cancellation of:
The entire order; or Selected products within a multi-item order
A partial cancellation may be approved only if the affected product has not entered fulfillment.
Canceling part of an order may affect:
Free-shipping eligibility Promotional discounts Bundle pricing Minimum-purchase offers Free gifts
If the remaining order no longer qualifies for the original offer, the order total may be recalculated according to the promotion terms.
7. Orders That Cannot Be Canceled
A cancellation request may be declined when:
The order has already shipped The parcel has entered carrier processing Packing or fulfillment has materially begun A shipping label has been created Required order information cannot be verified The order has already been canceled or refunded The request is submitted outside the cancellation period Personalization or custom preparation has begun, where applicable
Mandatory cancellation rights available under applicable law remain unaffected.
8. Cancellation by Gnarape
Gnarape may hold, refuse, or cancel an order when reasonably necessary, including when:
Payment is unsuccessful or cannot be verified Billing or shipping information is incomplete Fraud or unauthorized payment is suspected The delivery address is unsupported or undeliverable A product is unavailable An obvious pricing, inventory, or technical error occurs Purchase limits are exceeded The order appears unlawful or abusive Fulfillment becomes impossible because of circumstances outside our reasonable control
When possible, we will notify the customer using the contact information provided during checkout.
If payment has already been collected, the eligible amount will be refunded to the original payment method.
9. Refunds for Approved Cancellations
Approved cancellation refunds are issued to the original payment method whenever possible.
Gnarape normally submits the refund within:
3–5 business days after cancellation approval
The customer’s bank, card issuer, PayPal, or other payment provider may require an additional:
5–10 business days
to display the funds.
The exact posting time is controlled by the financial institution. Gnarape cannot accelerate the process after the refund has been submitted.
Refunds cannot normally be redirected to a different card, account, payment method, or customer.
10. Pending Payment Authorizations
A canceled or unsuccessful order may temporarily appear as pending on the customer’s payment account.
When payment has not been fully captured, Gnarape or the payment provider may void the authorization instead of issuing a separate refund.
The customer’s bank determines when the pending amount becomes available again.
11. Cancellation Fees and Shipping Charges
Gnarape does not charge a standard cancellation fee for an order successfully canceled before fulfillment begins.
When an order is canceled before shipment, any standard shipping charge collected for the canceled product will also be refunded.
Nonrecoverable charges may not be refundable where legally permitted if:
A customer-requested service has already been completed Custom preparation has begun A carrier interception or rerouting fee has already been incurred Another specific cost was clearly disclosed before purchase
Any applicable deduction will be explained to the customer.
12. Duplicate Orders
Customers who accidentally place a duplicate order should contact Gnarape immediately.
A duplicate order may be canceled only if it remains eligible under this policy.
Please provide all relevant order numbers so we can review the request accurately.
13. International Orders
International orders are subject to the same cancellation requirements.
Once an order has entered carrier or customs processing, cancellation is no longer available.
Failure to pay import duties, VAT, GST, brokerage charges, or other destination fees is not considered an approved cancellation. Returned international parcels will be handled under our Shipping Policy and Return and Refund Policy.
14. Related Policies
This Cancellation Policy should be read together with our:
Shipping Policy Return and Refund Policy Payment Methods Policy Privacy Policy Terms of Service
Nothing in this policy is intended to exclude or limit mandatory consumer rights under applicable law.
15. Contact Us
For cancellation requests or order corrections, contact:
Business: GNARAPE FURNITURE GROUP Brand: Gnarape Website: gnarape.com
Business Address: 2204 W Northern Lights Blvd Anchorage, AK 99517 United States
Phone: +1 (719) 671-3359 Email: contact@gnarape.com